Booking Terms and Conditions
Acceptance of the quotation and/or confirmation of the booking implies that the guest has read and fully accepted these Terms and Conditions.
1. Booking Conditions
Standard Rate
To confirm the booking, a deposit equal to 30% of the total stay amount is required within 48 business hours of receiving the payment request from the property.
Payment can be made by:
- bank transfer;
- online credit card payment via the link provided by the property.
The booking will only be considered confirmed once the property has registered the deposit payment as received. After confirmation, the guest will receive the booking confirmation by email.
Non-Refundable Rate
The Non-Refundable Rate requires full payment of 100% of the stay amount at the time of booking.
In the event of any change, cancellation or no-show, the amount paid will not be refunded.
2. Balance Payment and Requirements Before Arrival
Within 5 days prior to arrival, the guest must:
- complete the online check-in via the link sent by the property, entering the personal details of all guests and the Italian tax code of the booking holder;
- pay the remaining balance of the stay, excluding the tourist tax, which must be paid directly at the property according to the amount and payment methods established by the local regulations in force at the time of the stay.
If the balance is not paid within the specified deadline, the booking may be cancelled.
3. Stay Cancellation Policy
Cancellation requests must be submitted exclusively by email to reservation@adamoedevanumana.it.
Standard Rate
The following conditions apply:
- cancellation made up to 5 days before arrival: no penalty;
- cancellation made from 4 days before arrival: penalty equal to 50% of the total stay amount;
- cancellation made on the day of arrival or failure to arrive (no-show): penalty equal to 100% of the total stay amount.
If the cancellation is made within the applicable refundable period, the deposit paid will be refunded by the property within 48 business hours.
Non-Refundable Rate
In the event of cancellation, booking modification or no-show, a penalty equal to 100% of the total stay amount will apply.
4. Changes to Stay Dates
Requests to change the stay dates are permitted exclusively for bookings made directly with the property and subject to the conditions of the Standard/Flexible Rate.
The request must be submitted exclusively by email to reservation@adamoedevanumana.it.
If the stay dates are changed, the price of the stay will be recalculated according to the rates and conditions available at the time the change is requested.
Any difference in price will therefore be charged to the guest.
Changes are subject to availability and are not permitted for bookings made under the Non-Refundable Rate or under any other rate or condition that expressly excludes modifications.
5. Beach Service Booking and Cancellation Conditions
The beach service, available during the summer season, is provided by an external affiliated beach establishment and not directly by Adamo ed Eva Resort.
Once confirmed, the beach service is non-refundable.
No refund will be provided in the event of:
- bad weather;
- failure to use the service by the guest;
- other circumstances beyond the property’s control.
This condition is determined by the terms applied by the external service provider, which charges the property for the booked beach service even if the guest does not use it.
Any request to change the date may be considered exclusively subject to availability and the conditions applied by the affiliated beach establishment and therefore cannot be guaranteed by the property.
6. No-Show
In the event that the guest does not arrive on the scheduled arrival date without cancelling in advance in accordance with the terms stated above, a penalty equal to 100% of the total stay amount will apply.
7. Lost & Found Service
The property provides a Lost & Found service for items that may be left behind by guests after their stay.
If an item can be identified as belonging to a guest, the reception staff will, where possible, contact the guest concerned.
Found items will be stored at the property for a maximum of 60 days from the date they are found.
After this period, the property cannot guarantee the storage of unclaimed items.
